Turnaround time for in stock items normally runs 5 business days, plus shipping. If an item is a special order, plan on another week or so. We will let you know if this is the case. We do our very best to get things to you as quick as possible!! During busier times, such as pre-holiday and graduation, orders could encounter a slightly longer delay.
Return Policy: Personalized items are not returnable, refundable, or exchangeable unless a mistake is made on our part. Please make sure and check all order details before checking out. If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item for a new one, or refund you if this is not possible.